Return Exchange Policy

At Locevito, we want you to feel as comfortable buying our shoes as you do wearing them. We carefully inspect every pair before it leaves our warehouse, but we know that sometimes things happen.

Here is our simple, hassle-free policy:

1. The “Locevito Quality Promise” (Defective or Damaged Items)

If the mistake is ours, we fix it for free.

If you receive an item that is defective, damaged during shipping, or if we sent you the wrong size/style, please do not worry.

• Free Exchange: We will send you a brand-new replacement immediately at no cost to you.

• Full Refund: If you prefer a refund, we will issue a full refund to your original payment method.

• No Return Fees: You will not be charged for return shipping on defective items. In many cases involving minor defects, we may not even require you to send the damaged item back.

Please Note: Since many of our products are handmade (knit/crochet), slight variations in texture or pattern are part of the unique charm and are not considered defects.

2. Standard Returns & Exchanges (Change of Mind / Sizing)

If you ordered the wrong size or simply changed your mind, we are happy to accept returns within 30 days of delivery.

• Condition: Items must be unworn, unwashed, and in their original packaging with tags attached.

• Shipping Cost: For non-defective returns (e.g., “it doesn’t fit” or “I chose the wrong color”), the customer is responsible for the return shipping costs.

3. How to Start a Return

We aim to handle this as quickly as possible for you.

1. Email Us: Contact our support team at within 30 days of receiving your order.

2. Send Photos (For Defects): If the item is defective, please attach a clear photo of the issue. This helps us approve your free replacement instantly without needing the item mailed back first.

3. Get Instructions: We will respond within 24 hours with the return address or next steps.

4. Refunds

Once your return is received and inspected (or once your photo proof is approved), your refund will be processed automatically. Please allow 5-10 business days for your bank or credit card company to post the refund to your account.